San Francisco Airport Shuttle and Car Service FAQ

  1. Arriving at the Airport ( Where to find us at SFO)
    Lower Level / Baggage Claim Arrivals
    Red and White Share Ride Zone

    Terminal 1 – Door 16 Inner Curbside
    Terminal 2 – Door 4 Inner Curbside
    Terminal 3 – Door 3 Inner Curbside
    International – Between Doors 2 and 3 Center Island Curb


    SFO Map (click here)

  2. About Baggage
    Allowable Baggage in the shuttle consists of 2 check-in luggage and 1 carry-on. Excess baggage will be subject to additional charge.

  3. Traveling with kids and infants with Child Safety Seat Provisions
    Child safety car seats available for private van service only.

  4. Lost & Found
    Please contact our dispatch office at (415) 334-9000, and report your lost item if found.

  5. Cancellation Policy
    Applies on Private / Charter Van Service only
    Cancellation up to 2 days prior to pick up..... No Charge
    Cancellation less than 24 hours prior to pick up or on the spot
    Cancellation/Any Charter that is a NO SHOW... Full Charter is DUE


    Share Ride Van Service
    100% Guaranteed Money Back with unused prepaid vouchers.


  6. Customer Service
    Customer Service Center is open from 3:00 AM to 12:00 AM (midnight) 7 days a week. For after hours service issues due to late or delayed flights please call 415.334.9000