San Francisco Airport Shuttle and Car Service FAQ
- Arriving at the Airport ( Where to find us at SFO)
Lower Level / Baggage Claim Arrivals
Red and White Share Ride Zone
Terminal 1 – Door 16 Inner Curbside
Terminal 2 – Door 4 Inner Curbside
Terminal 3 – Door 3 Inner Curbside
International – Between Doors 2 and 3 Center Island Curb
SFO Map (click here)
- About Baggage
Allowable Baggage in the shuttle consists of 2 check-in luggage and 1 carry-on. Excess baggage will be subject to additional charge.
- Traveling with kids and infants with Child Safety Seat Provisions
Child safety car seats available for private van service only.
- Lost & Found
Please contact our dispatch office at (415) 334-9000, and report your lost item if found.
- Cancellation Policy
Applies on Private / Charter Van Service only
Cancellation up to 2 days prior to pick up..... No Charge
Cancellation less than 24 hours prior to pick up or on the spot
Cancellation/Any Charter that is a NO SHOW... Full Charter is DUE
Share Ride Van Service
100% Guaranteed Money Back with unused prepaid vouchers.
- Customer Service
Customer Service Center is open from 3:00 AM to 12:00 AM (midnight) 7 days a week.
For after hours service issues due to late or delayed flights please call 415.334.9000